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Conversation Designer
A company is looking for a Conversation Designer to enhance customer support chat experiences through AI chatbot development. Key Responsibilities Optimize conversation flows and customer engagement strategies for chat experiences Translate effective communication principles into improved customer support interactions Analyze data to identify knowledge gaps and enhance messaging clarity Required Qualifications 4+ years of experience as a conversation designer in an enterprise-tech support environment 2+ years of expertise in applying generative AI principles to chatbot knowledge bases Solid knowledge of taxonomy and metadata Strong cross-functional collaboration skills Analytical mindset with confidence in presenting content to stakeholders
A company is looking for a Conversation Designer to enhance customer support chat experiences through AI chatbot development.
Key Responsibilities
Optimize conversation flows and customer engagement strategies for chat experiences
Translate effective communication principles into improved customer support interactions
Analyze data to identify knowledge gaps and enhance messaging clarity
Required Qualifications
4+ years of experience as a conversation designer in an enterprise-tech support environment
2+ years of expertise in applying generative AI principles to chatbot knowledge bases
Solid knowledge of taxonomy and metadata
Strong cross-functional collaboration skills
Analytical mindset with confidence in presenting content to stakeholders