Consumer Services Specialist

A company is looking for a Consumer Services Specialist to handle inbound service center calls and provide customer support. Key Responsibilities Interact with customers over the phone to answer banking-related questions and resolve issues Engage in continuous learning through training and departmental communications Meet performance metrics related to call quality, talk time, and cross-selling products Required Qualifications High School Diploma or equivalent 1-2 years of customer service or similar work experience Must be available to work varying hours, including weekdays and Saturdays Knowledge of basic banking products Ability to manage multiple computer systems to access client information

Feb 27, 2025 - 12:13

A company is looking for a Consumer Services Specialist to handle inbound service center calls and provide customer support. Key Responsibilities Interact with customers over the phone to answer banking-related questions and resolve issues Engage in continuous learning through training and departmental communications Meet performance metrics related to call quality, talk time, and cross-selling products Required Qualifications High School Diploma or equivalent 1-2 years of customer service or similar work experience Must be available to work varying hours, including weekdays and Saturdays Knowledge of basic banking products Ability to manage multiple computer systems to access client information