Consumer Services Specialist
A company is looking for a Consumer Services Specialist (Call Center- REMOTE). Key Responsibilities Handle inbound service center calls to answer banking-related questions and resolve customer issues Engage in ongoing training and skill development through various learning methods Meet performance metrics related to call quality, talk time, and cross-selling products Required Qualifications High School Diploma or equivalent 1-2 years of customer service or similar work experience Knowledge of basic banking products such as checking and credit card accounts Ability to manage multiple computer systems to access client information Basic understanding of privacy regulations and customer authentication needs
A company is looking for a Consumer Services Specialist (Call Center- REMOTE).
Key Responsibilities
Handle inbound service center calls to answer banking-related questions and resolve customer issues
Engage in ongoing training and skill development through various learning methods
Meet performance metrics related to call quality, talk time, and cross-selling products
Required Qualifications
High School Diploma or equivalent
1-2 years of customer service or similar work experience
Knowledge of basic banking products such as checking and credit card accounts
Ability to manage multiple computer systems to access client information
Basic understanding of privacy regulations and customer authentication needs
