Contact Center Operations Analyst

A company is looking for a Contact Center Operations Analyst II to drive the review and analysis of contact center operational processes. Key Responsibilities Analyze contact center data and operational processes to identify risk areas and prepare reports for management Support the development and implementation of strategic business solutions through data research and analysis Develop and maintain dashboards to assess contact center performance and identify improvement opportunities Required Qualifications Bachelor's degree required 2 - 4 years of related experience preferred Experience in a contact center environment with data analysis skills is preferred Experience with Claims and Medicare is highly preferred Equivalent experience may be considered

Apr 3, 2025 - 21:29

A company is looking for a Contact Center Operations Analyst II to drive the review and analysis of contact center operational processes. Key Responsibilities Analyze contact center data and operational processes to identify risk areas and prepare reports for management Support the development and implementation of strategic business solutions through data research and analysis Develop and maintain dashboards to assess contact center performance and identify improvement opportunities Required Qualifications Bachelor's degree required 2 - 4 years of related experience preferred Experience in a contact center environment with data analysis skills is preferred Experience with Claims and Medicare is highly preferred Equivalent experience may be considered