Contact Center Operations Analyst
A company is looking for a Contact Center Operations Analyst I. Key Responsibilities Gather, analyze, and interpret contact center data to prepare reports for leadership Identify operational improvement opportunities and prepare financial and quality impact analyses Support the development and maintenance of dashboards to assess contact center performance and identify trends Required Qualifications Bachelor's degree required 0 - 2 years of related experience preferred Experience in a contact center environment is preferred Expertise in collecting, analyzing, and monitoring data is preferred Equivalent experience may be considered in lieu of a degree
A company is looking for a Contact Center Operations Analyst I.
Key Responsibilities
Gather, analyze, and interpret contact center data to prepare reports for leadership
Identify operational improvement opportunities and prepare financial and quality impact analyses
Support the development and maintenance of dashboards to assess contact center performance and identify trends
Required Qualifications
Bachelor's degree required
0 - 2 years of related experience preferred
Experience in a contact center environment is preferred
Expertise in collecting, analyzing, and monitoring data is preferred
Equivalent experience may be considered in lieu of a degree
