Contact Center Operations Representative

A company is looking for a Contact Center Operations Representative. Key Responsibilities Maintain high service level standards and meet service metrics while demonstrating empathy and expertise Make sound decisions to meet member needs while managing risk and uncertainty Proactively identify member friction points and suggest improvements for member and employee experiences Required Qualifications, Training, and Education High School Diploma or equivalent required Minimum of two years customer service experience, preferably in a contact center environment Proficient knowledge of MS Office programs including Outlook, Word, and Excel Bilingual abilities, including fluency in Spanish, are preferred Must be able to operate a computer and occasionally lift up to 10 pounds with accommodations

Apr 18, 2025 - 15:05

A company is looking for a Contact Center Operations Representative. Key Responsibilities Maintain high service level standards and meet service metrics while demonstrating empathy and expertise Make sound decisions to meet member needs while managing risk and uncertainty Proactively identify member friction points and suggest improvements for member and employee experiences Required Qualifications, Training, and Education High School Diploma or equivalent required Minimum of two years customer service experience, preferably in a contact center environment Proficient knowledge of MS Office programs including Outlook, Word, and Excel Bilingual abilities, including fluency in Spanish, are preferred Must be able to operate a computer and occasionally lift up to 10 pounds with accommodations