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Customer Enablement Manager
A company is looking for a Customer Enablement Manager. Key Responsibilities Guide customers through onboarding and training to ensure understanding of the platform's features Develop training materials and lead sessions to enhance product education and adoption Provide technical support, troubleshoot issues, and act as the primary contact for customer inquiries Required Qualifications 2+ years of experience in a technical customer-facing role, preferably in software implementation or support Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Experience with customer support platforms (e.g., Salesforce, Zendesk, Intercom, Gainsight) Strong technical aptitude with the ability to guide customers through API and integration setups Familiarity with SaaS business models and customer lifecycle management
A company is looking for a Customer Enablement Manager.
Key Responsibilities
Guide customers through onboarding and training to ensure understanding of the platform's features
Develop training materials and lead sessions to enhance product education and adoption
Provide technical support, troubleshoot issues, and act as the primary contact for customer inquiries
Required Qualifications
2+ years of experience in a technical customer-facing role, preferably in software implementation or support
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
Experience with customer support platforms (e.g., Salesforce, Zendesk, Intercom, Gainsight)
Strong technical aptitude with the ability to guide customers through API and integration setups
Familiarity with SaaS business models and customer lifecycle management