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Customer Engagement Manager
A company is looking for a Customer Engagement and Programming Manager to lead their Professional Services team and enhance customer engagement through innovative programming. Key Responsibilities Build and scale the Coaches Program, training educators in advanced product features and instructional strategies Act as a brand ambassador at industry events, enhancing visibility and fostering relationships Lead and manage multiple enterprise-level projects, ensuring timely delivery and customer satisfaction Required Qualifications 10+ years of experience in K-12 education and using Ed Tech products Experience in cross-functional collaboration with customer-focused teams Proven ability to build and scale experiences in fast-moving environments Strong analytical skills with the ability to interpret data and implement strategic solutions Previous B2B or B2B SaaS experience, particularly in EdTech, is a plus
A company is looking for a Customer Engagement and Programming Manager to lead their Professional Services team and enhance customer engagement through innovative programming.
Key Responsibilities
Build and scale the Coaches Program, training educators in advanced product features and instructional strategies
Act as a brand ambassador at industry events, enhancing visibility and fostering relationships
Lead and manage multiple enterprise-level projects, ensuring timely delivery and customer satisfaction
Required Qualifications
10+ years of experience in K-12 education and using Ed Tech products
Experience in cross-functional collaboration with customer-focused teams
Proven ability to build and scale experiences in fast-moving environments
Strong analytical skills with the ability to interpret data and implement strategic solutions
Previous B2B or B2B SaaS experience, particularly in EdTech, is a plus