Director of Contributor Engagement
A company is looking for a Director of Contributor Success & Engagement. Key Responsibilities Own and evolve the global retention strategy, designing segmented programs to increase NPS and CLV Build lifecycle and loyalty programs to retain top performers and encourage long-term participation Oversee Contributor communications, ensuring tone, clarity, and brand consistency across all channels Required Qualifications 8+ years in retention marketing, lifecycle management, or loyalty program strategy Experience with large-scale, segmented user/member bases preferably in a digital or platform environment Strong analytical skills to evaluate NPS, CLV, incentive performance, and ROI A track record of building impactful programs across cross-functional teams Passion for fair work, global workforce enablement, and the future of the gig economy
A company is looking for a Director of Contributor Success & Engagement.
Key Responsibilities
Own and evolve the global retention strategy, designing segmented programs to increase NPS and CLV
Build lifecycle and loyalty programs to retain top performers and encourage long-term participation
Oversee Contributor communications, ensuring tone, clarity, and brand consistency across all channels
Required Qualifications
8+ years in retention marketing, lifecycle management, or loyalty program strategy
Experience with large-scale, segmented user/member bases preferably in a digital or platform environment
Strong analytical skills to evaluate NPS, CLV, incentive performance, and ROI
A track record of building impactful programs across cross-functional teams
Passion for fair work, global workforce enablement, and the future of the gig economy
