Customer Experience Associate
A company is looking for a Customer Experience Associate 1 to provide support for customers tracking their international packages. Key Responsibilities Provide empathetic support to customers with tracking-related inquiries via email and chat Track and trace customer shipments across international borders and resolve shipping concerns Research tracking issues and collaborate with internal teams for complex issues Required Qualifications 1+ years of experience in customer-facing roles, preferably in a startup or high-growth company Ability to communicate clearly and warmly in written and verbal English Comfortable with technology and navigating multiple systems Ability to work efficiently while maintaining a personal touch Eager to learn and grow within a supportive team environment
A company is looking for a Customer Experience Associate 1 to provide support for customers tracking their international packages.
Key Responsibilities
Provide empathetic support to customers with tracking-related inquiries via email and chat
Track and trace customer shipments across international borders and resolve shipping concerns
Research tracking issues and collaborate with internal teams for complex issues
Required Qualifications
1+ years of experience in customer-facing roles, preferably in a startup or high-growth company
Ability to communicate clearly and warmly in written and verbal English
Comfortable with technology and navigating multiple systems
Ability to work efficiently while maintaining a personal touch
Eager to learn and grow within a supportive team environment
