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Customer Experience Content Strategist
A company is looking for a Customer Experience Content Strategist. Key Responsibilities Own and manage external help center and internal knowledge base Continuously improve chatbot content to enhance customer direction Create and manage a content development funnel in collaboration with product, marketing, and engineering teams Required Qualifications 4+ years of knowledge management and/or writing experience in customer-focused environments Strong grasp of support-driven content creation methodologies Experience collaborating across teams Systematic approach to project management Positive attitude with resilience in overcoming setbacks
A company is looking for a Customer Experience Content Strategist.
Key Responsibilities
Own and manage external help center and internal knowledge base
Continuously improve chatbot content to enhance customer direction
Create and manage a content development funnel in collaboration with product, marketing, and engineering teams
Required Qualifications
4+ years of knowledge management and/or writing experience in customer-focused environments
Strong grasp of support-driven content creation methodologies
Experience collaborating across teams
Systematic approach to project management
Positive attitude with resilience in overcoming setbacks