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Customer Experience Manager
A company is looking for a Customer Experience & Operations Manager to oversee customer service and operational needs for their e-commerce business. Key Responsibilities Respond to customer inquiries and resolve issues with a focus on satisfaction Oversee daily warehouse and fulfillment operations, ensuring accurate order processing Identify opportunities to streamline processes and improve overall customer experience Required Qualifications 3-5 years of experience in a customer-facing role in e-commerce or apparel Direct experience managing 3PL relationships for order processing and shipping Familiarity with e-commerce platforms or CRMs (e.g., Shopify, Zendesk) Organized and detail-oriented with strong time management skills Able to work flexible hours, including weekends and holidays as needed
A company is looking for a Customer Experience & Operations Manager to oversee customer service and operational needs for their e-commerce business.
Key Responsibilities
Respond to customer inquiries and resolve issues with a focus on satisfaction
Oversee daily warehouse and fulfillment operations, ensuring accurate order processing
Identify opportunities to streamline processes and improve overall customer experience
Required Qualifications
3-5 years of experience in a customer-facing role in e-commerce or apparel
Direct experience managing 3PL relationships for order processing and shipping
Familiarity with e-commerce platforms or CRMs (e.g., Shopify, Zendesk)
Organized and detail-oriented with strong time management skills
Able to work flexible hours, including weekends and holidays as needed
