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Customer Experience Manager
A company is looking for a Strategic Customer Experience Manager. Key Responsibilities Build ongoing relationships and drive business adoption of the product post-launch Deliver Executive Business Reviews and provide best practices to increase customer adoption Collaborate with various teams to develop post-launch best practices and product strategy Required Qualifications Experience in Customer Success techniques and approaches Strong consultancy skills with the ability to identify business benefits for clients Commercially astute with the ability to recognize when escalation is necessary Ability to analyze metrics and develop key performance indicators (KPIs) Experience in technical troubleshooting and translating customer feedback into product direction
A company is looking for a Strategic Customer Experience Manager.
Key Responsibilities
Build ongoing relationships and drive business adoption of the product post-launch
Deliver Executive Business Reviews and provide best practices to increase customer adoption
Collaborate with various teams to develop post-launch best practices and product strategy
Required Qualifications
Experience in Customer Success techniques and approaches
Strong consultancy skills with the ability to identify business benefits for clients
Commercially astute with the ability to recognize when escalation is necessary
Ability to analyze metrics and develop key performance indicators (KPIs)
Experience in technical troubleshooting and translating customer feedback into product direction