Customer Experience Supervisor

A company is looking for a Customer Experience Supervisor to oversee the Customer Experience team and ensure high standards of productivity and service quality. Key Responsibilities Supervise and monitor the performance of Customer Experience agents to meet KPIs Conduct quality checks and provide ongoing feedback and training to team members Assist management with operational tasks, including training, scheduling, and performance evaluations Required Qualifications Bachelor's degree or equivalent Minimum of 3 years of customer service experience At least 1 year of experience in a leadership role Knowledge of HIPAA policies and procedures Experience with performance appraisals and employee training

Feb 12, 2025 - 18:41

A company is looking for a Customer Experience Supervisor to oversee the Customer Experience team and ensure high standards of productivity and service quality. Key Responsibilities Supervise and monitor the performance of Customer Experience agents to meet KPIs Conduct quality checks and provide ongoing feedback and training to team members Assist management with operational tasks, including training, scheduling, and performance evaluations Required Qualifications Bachelor's degree or equivalent Minimum of 3 years of customer service experience At least 1 year of experience in a leadership role Knowledge of HIPAA policies and procedures Experience with performance appraisals and employee training