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Customer Onboarding Specialist
A company is looking for a Customer Onboarding Specialist to guide customers through the setup process and ensure their success with the platform. Key Responsibilities Conduct one-on-one onboarding sessions with customers, focusing on list growth and campaign optimization Develop creative onboarding strategies and ensure customers meet onboarding health targets Collaborate with customers on marketing strategies and maintain strong relationships for long-term loyalty Required Qualifications 2+ years in a customer-facing role within SaaS Experience in ecommerce or martech preferred Demonstrated experience in coaching and mentoring Strong process orientation with the ability to maintain a consistent experience Experience in a high-growth, early-stage environment preferred
A company is looking for a Customer Onboarding Specialist to guide customers through the setup process and ensure their success with the platform.
Key Responsibilities
Conduct one-on-one onboarding sessions with customers, focusing on list growth and campaign optimization
Develop creative onboarding strategies and ensure customers meet onboarding health targets
Collaborate with customers on marketing strategies and maintain strong relationships for long-term loyalty
Required Qualifications
2+ years in a customer-facing role within SaaS
Experience in ecommerce or martech preferred
Demonstrated experience in coaching and mentoring
Strong process orientation with the ability to maintain a consistent experience
Experience in a high-growth, early-stage environment preferred