Customer Operations Analyst Lead

A company is looking for a Customer Operations Analyst TV Lead. Key Responsibilities: Serve as the primary point of contact for team escalations and mentor team members in resolving complex issues Lead problem-solving initiatives and drive continuous improvements to enhance team efficiency Oversee daily team operations and ensure high-quality service and issue resolution for client accounts Required Qualifications: 3-5 years of experience in customer-facing support operations or business operations, preferably in digital advertising or SaaS Strong leadership abilities with experience in mentoring or managing teams Advanced proficiency with Salesforce, Google Sheets, Tableau, and Excel In-depth understanding of customer-facing revenue-related operations, particularly in TV or digital advertising Exceptional problem-solving and analytical skills to implement operational changes

Apr 10, 2025 - 20:49

A company is looking for a Customer Operations Analyst TV Lead. Key Responsibilities: Serve as the primary point of contact for team escalations and mentor team members in resolving complex issues Lead problem-solving initiatives and drive continuous improvements to enhance team efficiency Oversee daily team operations and ensure high-quality service and issue resolution for client accounts Required Qualifications: 3-5 years of experience in customer-facing support operations or business operations, preferably in digital advertising or SaaS Strong leadership abilities with experience in mentoring or managing teams Advanced proficiency with Salesforce, Google Sheets, Tableau, and Excel In-depth understanding of customer-facing revenue-related operations, particularly in TV or digital advertising Exceptional problem-solving and analytical skills to implement operational changes