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Customer Service Escalation Specialist
A company is looking for a Customer Service Escalation Specialist to support the Employee Benefits Customer Service Team. Key Responsibilities: Design and implement efficient customer service processes for complex inquiries and escalations Oversee the resolution of complex customer issues and collaborate with other departments for solutions Establish quality assurance standards and prepare performance reports for senior management Required Qualifications: Proven experience in Customer Service/Relationship Management in Employee Benefits Familiarity with products such as Life/AD&D, Dental, Vision, and Disability Experience handling complex customer service scenarios while maintaining composure Ability to manage multiple issues simultaneously Experience supporting offshore/BPO relations is preferred
A company is looking for a Customer Service Escalation Specialist to support the Employee Benefits Customer Service Team.
Key Responsibilities:
Design and implement efficient customer service processes for complex inquiries and escalations
Oversee the resolution of complex customer issues and collaborate with other departments for solutions
Establish quality assurance standards and prepare performance reports for senior management
Required Qualifications:
Proven experience in Customer Service/Relationship Management in Employee Benefits
Familiarity with products such as Life/AD&D, Dental, Vision, and Disability
Experience handling complex customer service scenarios while maintaining composure
Ability to manage multiple issues simultaneously
Experience supporting offshore/BPO relations is preferred