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Customer Service Supervisor
A company is looking for a Customer Service Supervisor to lead and manage its Customer Service Contact Center team. Key Responsibilities Develop and manage work schedules to ensure optimal team efficiency Train and mentor staff on policies and best practices to maintain high service standards Monitor call performance metrics and provide insights for improvement Required Qualifications High school diploma required; college degree or professional training preferred 3 to 5 years of management/supervisory experience in a call center environment, preferably in healthcare Strong knowledge of medical terminology Experience with ACD phone systems Proven ability to collaborate effectively with team members and stakeholders
A company is looking for a Customer Service Supervisor to lead and manage its Customer Service Contact Center team.
Key Responsibilities
Develop and manage work schedules to ensure optimal team efficiency
Train and mentor staff on policies and best practices to maintain high service standards
Monitor call performance metrics and provide insights for improvement
Required Qualifications
High school diploma required; college degree or professional training preferred
3 to 5 years of management/supervisory experience in a call center environment, preferably in healthcare
Strong knowledge of medical terminology
Experience with ACD phone systems
Proven ability to collaborate effectively with team members and stakeholders