Customer Success Architect
A company is looking for a Customer Success Architect. Key Responsibilities Build trusted relationships with customers and act as a primary advisor on technical initiatives Guide customers through complex technical challenges and drive platform adoption Contribute to the evolution of Customer Success playbooks and best practices Required Qualifications 5+ years of experience in technical, customer-facing roles such as Customer Success or Solutions Architecture Experience managing a portfolio of large, complex customers with $1M+ ARR Hands-on knowledge of observability, monitoring, and cloud-native environments Strong project management and stakeholder management skills Ability to forecast customer outcomes and understand KPIs related to business success
A company is looking for a Customer Success Architect.
Key Responsibilities
Build trusted relationships with customers and act as a primary advisor on technical initiatives
Guide customers through complex technical challenges and drive platform adoption
Contribute to the evolution of Customer Success playbooks and best practices
Required Qualifications
5+ years of experience in technical, customer-facing roles such as Customer Success or Solutions Architecture
Experience managing a portfolio of large, complex customers with $1M+ ARR
Hands-on knowledge of observability, monitoring, and cloud-native environments
Strong project management and stakeholder management skills
Ability to forecast customer outcomes and understand KPIs related to business success
