Customer Support Director

A company is looking for a Director of Customer Support to lead a high-performance team and drive customer satisfaction and business outcomes. Key Responsibilities Drive customer and business outcomes, including improving response and resolution times and enhancing customer satisfaction metrics Reinforce a culture of customer centricity and advocate for customer needs within the organization Lead a global team, implementing process improvements and ensuring exceptional customer support and satisfaction Required Qualifications 10+ years of operational experience in customer support leadership within high growth SaaS companies Experience with AI tools and technologies Proven leadership of global teams across multiple time zones Strong ability to analyze and redesign customer-facing processes for enhanced experiences BA or BS degree in Computer Science, Engineering, Management, Business Administration, or a similar discipline

Jun 17, 2025 - 20:00

A company is looking for a Director of Customer Support to lead a high-performance team and drive customer satisfaction and business outcomes. Key Responsibilities Drive customer and business outcomes, including improving response and resolution times and enhancing customer satisfaction metrics Reinforce a culture of customer centricity and advocate for customer needs within the organization Lead a global team, implementing process improvements and ensuring exceptional customer support and satisfaction Required Qualifications 10+ years of operational experience in customer support leadership within high growth SaaS companies Experience with AI tools and technologies Proven leadership of global teams across multiple time zones Strong ability to analyze and redesign customer-facing processes for enhanced experiences BA or BS degree in Computer Science, Engineering, Management, Business Administration, or a similar discipline