Customer Support Director

A company is looking for a Head of Customer Support. Key Responsibilities Build and manage a global customer support team, establishing workflows and processes Handle complex customer inquiries and escalations, ensuring effective resolutions Collaborate with cross-functional teams to relay customer insights and advocate for product enhancements Required Qualifications 5+ years of experience in customer support processes within a SaaS environment, with at least 3 years in a leadership role Experience in building customer support functions at high-growth start-ups preferred Proficiency with Jira service management or similar ticketing systems Familiarity with incident management tools and customer satisfaction reporting tools Availability from 6am to 6pm PT

Feb 12, 2025 - 17:39

A company is looking for a Head of Customer Support. Key Responsibilities Build and manage a global customer support team, establishing workflows and processes Handle complex customer inquiries and escalations, ensuring effective resolutions Collaborate with cross-functional teams to relay customer insights and advocate for product enhancements Required Qualifications 5+ years of experience in customer support processes within a SaaS environment, with at least 3 years in a leadership role Experience in building customer support functions at high-growth start-ups preferred Proficiency with Jira service management or similar ticketing systems Familiarity with incident management tools and customer satisfaction reporting tools Availability from 6am to 6pm PT