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Customer Support Lead
A company is looking for a Customer Support Lead with English (m/f/d). Key Responsibilities Oversee a team of agents to ensure high-quality customer support Collaborate with cross-functional teams to enhance support processes and customer experience Manage staffing needs, hire and train agents, and handle critical customer cases Required Qualifications Proven experience in a customer support team lead role within Cloud, Tech, or Gaming industries Strong leadership and team management skills Focus on quality customer service and continuous improvement Passion for delivering outstanding customer support Open-minded and innovative approach to problem-solving
A company is looking for a Customer Support Lead with English (m/f/d).
Key Responsibilities
Oversee a team of agents to ensure high-quality customer support
Collaborate with cross-functional teams to enhance support processes and customer experience
Manage staffing needs, hire and train agents, and handle critical customer cases
Required Qualifications
Proven experience in a customer support team lead role within Cloud, Tech, or Gaming industries
Strong leadership and team management skills
Focus on quality customer service and continuous improvement
Passion for delivering outstanding customer support
Open-minded and innovative approach to problem-solving