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Incident and Problem Manager
A company is looking for an Incident & Problem Manager. Key Responsibilities Lead the incident resolution process from initiation to closure, ensuring minimal disruption to services Collaborate globally across functional areas to drive efficient resolution of incidents Coordinate and facilitate bridge calls and communication channels during major incidents Required Qualifications Bachelor's degree in computer science or related field or equivalent experience Minimum of 4 years' experience in IT/technology incident management, including shift-based or on-call work Experience with ITIL v3 or v4 frameworks Familiarity with ITSM tools such as ServiceNow and PagerDuty Certification in ITIL v3 or v4 is preferred
A company is looking for an Incident & Problem Manager.
Key Responsibilities
Lead the incident resolution process from initiation to closure, ensuring minimal disruption to services
Collaborate globally across functional areas to drive efficient resolution of incidents
Coordinate and facilitate bridge calls and communication channels during major incidents
Required Qualifications
Bachelor's degree in computer science or related field or equivalent experience
Minimum of 4 years' experience in IT/technology incident management, including shift-based or on-call work
Experience with ITIL v3 or v4 frameworks
Familiarity with ITSM tools such as ServiceNow and PagerDuty
Certification in ITIL v3 or v4 is preferred