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Customer Support Specialist
A company is looking for a Customer Support Specialist to provide front line support to customers in a fully remote setting. Key Responsibilities Provide first-level support to customers via email and chat Triage customer inquiries and escalate urgent issues to support leadership Document customer service interactions and adhere to defined SLAs Required Qualifications Experience in delivering customer support via chat and email Ability to work independently on first-level issues Familiarity with ticket management systems Compassionate and patient approach to customer interactions Experience working in or with an HR team is a plus
A company is looking for a Customer Support Specialist to provide front line support to customers in a fully remote setting.
Key Responsibilities
Provide first-level support to customers via email and chat
Triage customer inquiries and escalate urgent issues to support leadership
Document customer service interactions and adhere to defined SLAs
Required Qualifications
Experience in delivering customer support via chat and email
Ability to work independently on first-level issues
Familiarity with ticket management systems
Compassionate and patient approach to customer interactions
Experience working in or with an HR team is a plus