Customer Support Team Manager
A company is looking for a Customer Support Team Manager to lead and develop a team of Customer Specialists. Key Responsibilities Lead, mentor, and develop a team focused on investigating repeat call root causes and generating actionable insights Evaluate and champion data-driven recommendations for process improvements to address key repeat call drivers Drive cross-functional collaboration and manage team performance using KPIs focused on quality analysis and repeat call reduction Required Qualifications 5 years of experience in Internet Service Provider (ISP) operations 3 years of supervisory experience in a customer-facing environment Experience in contact center or customer service Experience conducting data analysis and process improvement initiatives Ability to work non-standard hours including nights, weekends, and holidays
A company is looking for a Customer Support Team Manager to lead and develop a team of Customer Specialists.
Key Responsibilities
Lead, mentor, and develop a team focused on investigating repeat call root causes and generating actionable insights
Evaluate and champion data-driven recommendations for process improvements to address key repeat call drivers
Drive cross-functional collaboration and manage team performance using KPIs focused on quality analysis and repeat call reduction
Required Qualifications
5 years of experience in Internet Service Provider (ISP) operations
3 years of supervisory experience in a customer-facing environment
Experience in contact center or customer service
Experience conducting data analysis and process improvement initiatives
Ability to work non-standard hours including nights, weekends, and holidays
