Digital Client Success Advisor

A company is looking for a Digital Client Success Advisor to support their digital-first engagement strategy for a large portfolio of clients. Key Responsibilities: Guide customers through their journey using digital engagement strategies to drive product adoption and satisfaction Support initiatives to enhance retention and growth, ensuring long-term customer success Proactively monitor customer health indicators and implement interventions to reduce churn Qualifications: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role Strong understanding of customer lifecycle management, renewals, and retention strategies Experience with digital customer success tools and CRM platforms Analytical mindset, with experience using customer data to drive engagement strategies Passion for delivering a best-in-class customer experience through technology and automation

Apr 23, 2025 - 12:16

A company is looking for a Digital Client Success Advisor to support their digital-first engagement strategy for a large portfolio of clients. Key Responsibilities: Guide customers through their journey using digital engagement strategies to drive product adoption and satisfaction Support initiatives to enhance retention and growth, ensuring long-term customer success Proactively monitor customer health indicators and implement interventions to reduce churn Qualifications: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role Strong understanding of customer lifecycle management, renewals, and retention strategies Experience with digital customer success tools and CRM platforms Analytical mindset, with experience using customer data to drive engagement strategies Passion for delivering a best-in-class customer experience through technology and automation