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Digital Customer Success Specialist
A company is looking for a Digital Customer Success Specialist to support school and district customers with onboarding and maximizing the use of AI tools. Key Responsibilities Guide new customers through onboarding and conduct virtual training sessions Serve as the primary point of contact for customer inquiries and ensure fast issue resolution Track customer health indicators and collaborate with teams to improve digital success resources Qualifications & Competencies 1-2 years of experience in tech/SaaS Customer Success or a related customer-facing role Basic understanding of CRM or Customer Success platforms Passion for education and helping educators use technology effectively Previous experience in EdTech or familiarity with K-12 education environments is preferred Basic data analytics skills to interpret usage data
A company is looking for a Digital Customer Success Specialist to support school and district customers with onboarding and maximizing the use of AI tools.
Key Responsibilities
Guide new customers through onboarding and conduct virtual training sessions
Serve as the primary point of contact for customer inquiries and ensure fast issue resolution
Track customer health indicators and collaborate with teams to improve digital success resources
Qualifications & Competencies
1-2 years of experience in tech/SaaS Customer Success or a related customer-facing role
Basic understanding of CRM or Customer Success platforms
Passion for education and helping educators use technology effectively
Previous experience in EdTech or familiarity with K-12 education environments is preferred
Basic data analytics skills to interpret usage data