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Digital Customer Support Specialist
A company is looking for a Digital Customer Support Intermediate. Key Responsibilities Provide telephone, email, and web submission support for customer-facing portals Document inquiries and incidents accurately in the call ticketing system Resolve issues using documented solutions or escalate to 2nd tier support as needed Required Qualifications High School Diploma or Equivalent (GED) - Required Minimum of 4 years of relevant experience - Required Experience with customer service and technical support Ability to follow established protocols and procedures Participation in documentation creation or updates
A company is looking for a Digital Customer Support Intermediate.
Key Responsibilities
Provide telephone, email, and web submission support for customer-facing portals
Document inquiries and incidents accurately in the call ticketing system
Resolve issues using documented solutions or escalate to 2nd tier support as needed
Required Qualifications
High School Diploma or Equivalent (GED) - Required
Minimum of 4 years of relevant experience - Required
Experience with customer service and technical support
Ability to follow established protocols and procedures
Participation in documentation creation or updates