Director of CX Strategy

A company is looking for a Director, CX RMO and Channel Strategy. Key Responsibilities: Architect and lead a world-class services partner program for global scalability and quality delivery Drive accurate capacity planning, forecasting, and skills alignment across internal and partner resources Align resource and partner strategies to company growth goals and collaborate with cross-functional leaders for service delivery Required Qualifications: 10+ years in Customer Experience, Services Operations, Delivery Strategy, or Partner Management in a fast-scaling SaaS or technology organization Proven success in designing or scaling a Services Partner Program and leading a Resource Management Office Strong command of workforce planning principles and subcontractor models A system-builder mindset with experience in designing and optimizing processes Data- and outcomes-driven, utilizing dashboards and analytics for decision-making

Apr 30, 2025 - 16:13

A company is looking for a Director, CX RMO and Channel Strategy. Key Responsibilities: Architect and lead a world-class services partner program for global scalability and quality delivery Drive accurate capacity planning, forecasting, and skills alignment across internal and partner resources Align resource and partner strategies to company growth goals and collaborate with cross-functional leaders for service delivery Required Qualifications: 10+ years in Customer Experience, Services Operations, Delivery Strategy, or Partner Management in a fast-scaling SaaS or technology organization Proven success in designing or scaling a Services Partner Program and leading a Resource Management Office Strong command of workforce planning principles and subcontractor models A system-builder mindset with experience in designing and optimizing processes Data- and outcomes-driven, utilizing dashboards and analytics for decision-making