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Director of Technical Account Management
A company is looking for a Director of Technical Account Management. Key Responsibilities Lead and scale a high-performing team of Technical Account Managers and Base Optimization experts Provide solutions architecture guidance to customers for advanced implementations and complex configurations Drive program development and iterate on support offerings to meet enterprise-scale customer needs Required Qualifications 7+ years in technical support, customer success, or solution architecture roles, including 3+ years in leadership Experience in platform or integration-heavy SaaS companies Strong understanding of technical requirements and scalable implementation paths Proven ability to partner with Product, Engineering, and Sales teams Analytical mindset with experience in data-informed decision-making
A company is looking for a Director of Technical Account Management.
Key Responsibilities
Lead and scale a high-performing team of Technical Account Managers and Base Optimization experts
Provide solutions architecture guidance to customers for advanced implementations and complex configurations
Drive program development and iterate on support offerings to meet enterprise-scale customer needs
Required Qualifications
7+ years in technical support, customer success, or solution architecture roles, including 3+ years in leadership
Experience in platform or integration-heavy SaaS companies
Strong understanding of technical requirements and scalable implementation paths
Proven ability to partner with Product, Engineering, and Sales teams
Analytical mindset with experience in data-informed decision-making
