E-Commerce Customer Service Agent

A company is looking for a Customer Service Phone Agent (E-Commerce). Key Responsibilities Answer incoming customer calls and assist with inquiries and product information Resolve customer complaints and process orders, returns, and exchanges Promote and upsell products while maintaining customer satisfaction metrics Required Qualifications High school diploma or equivalent; additional education in customer service or sales is a plus Minimum one year of experience in an e-commerce environment At least one year of experience in a phone support role Minimum three months of sales experience

Mar 14, 2025 - 15:37

A company is looking for a Customer Service Phone Agent (E-Commerce). Key Responsibilities Answer incoming customer calls and assist with inquiries and product information Resolve customer complaints and process orders, returns, and exchanges Promote and upsell products while maintaining customer satisfaction metrics Required Qualifications High school diploma or equivalent; additional education in customer service or sales is a plus Minimum one year of experience in an e-commerce environment At least one year of experience in a phone support role Minimum three months of sales experience