E-Commerce Customer Service Agent
A company is looking for a Customer Service Phone Agent (E-Commerce) to provide outstanding service and support to customers. Key Responsibilities Answer incoming customer calls and assist with inquiries regarding products and orders Resolve customer complaints and process orders, returns, and exchanges accurately Promote and upsell products while maintaining a positive customer experience Required Qualifications High school diploma or equivalent; additional education in customer service or sales is a plus Minimum of one year of experience in an e-commerce environment At least one year of experience in a phone support role Minimum of three months of sales experience
A company is looking for a Customer Service Phone Agent (E-Commerce) to provide outstanding service and support to customers.
Key Responsibilities
Answer incoming customer calls and assist with inquiries regarding products and orders
Resolve customer complaints and process orders, returns, and exchanges accurately
Promote and upsell products while maintaining a positive customer experience
Required Qualifications
High school diploma or equivalent; additional education in customer service or sales is a plus
Minimum of one year of experience in an e-commerce environment
At least one year of experience in a phone support role
Minimum of three months of sales experience
