Forecasting Analyst

A company is looking for a Forecasting Analyst II to develop forecasts and analyze data for contact center resource management. Key Responsibilities Develops and manages forecasts for volume and resource capacity based on trends and stakeholder demands Coordinates forecasting activities with contact center team members and reviews reports to enhance staffing efficiency Analyzes data to support business decisions and identify areas for process improvement Required Qualifications Bachelor's degree required 2 - 4 years of related experience preferred Equivalent experience may be considered Ability to prioritize and manage time effectively Experience in data analysis and forecasting in a contact center environment is advantageous

Apr 14, 2025 - 22:03

A company is looking for a Forecasting Analyst II to develop forecasts and analyze data for contact center resource management. Key Responsibilities Develops and manages forecasts for volume and resource capacity based on trends and stakeholder demands Coordinates forecasting activities with contact center team members and reviews reports to enhance staffing efficiency Analyzes data to support business decisions and identify areas for process improvement Required Qualifications Bachelor's degree required 2 - 4 years of related experience preferred Equivalent experience may be considered Ability to prioritize and manage time effectively Experience in data analysis and forecasting in a contact center environment is advantageous