French-Speaking Tech Support Advocate

A company is looking for a French-Speaking L1 Tech Support Advocate (Remote). Key Responsibilities Respond to customer inquiries and conduct initial troubleshooting to resolve technical issues Escalate complex issues to appropriate teams while ensuring smooth information transition Utilize internal resources to provide accurate information and maintain proactive communication with customers Required Qualifications Fluent in French and English Previous experience in customer service or technical support, preferably in a B2B or SaaS environment Customer-focused attitude with a desire to assist customers Willingness to work collaboratively in a team environment Effective time management skills and ability to handle multiple tasks

Mar 19, 2025 - 18:49

A company is looking for a French-Speaking L1 Tech Support Advocate (Remote). Key Responsibilities Respond to customer inquiries and conduct initial troubleshooting to resolve technical issues Escalate complex issues to appropriate teams while ensuring smooth information transition Utilize internal resources to provide accurate information and maintain proactive communication with customers Required Qualifications Fluent in French and English Previous experience in customer service or technical support, preferably in a B2B or SaaS environment Customer-focused attitude with a desire to assist customers Willingness to work collaboratively in a team environment Effective time management skills and ability to handle multiple tasks