Group Leader II
A company is looking for a CAM Group Leader II to provide work leadership over a sub-unit within a division. Key Responsibilities: Lead business unit work teams, monitor and assign workflow across multiple product lines Document team processes, recommend improvements, and provide on-the-job training while resolving complex customer issues Serve as department lead for special projects and prepare monthly reporting for management Required Qualifications: A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, including 1 year of work leadership experience Strong knowledge of relevant spreadsheet, word processing, and presentation software Excellent customer service skills with the ability to use tact and diplomacy Demonstrated work leadership skills Strong knowledge of departmental systems, documents, and procedures
A company is looking for a CAM Group Leader II to provide work leadership over a sub-unit within a division.
Key Responsibilities:
Lead business unit work teams, monitor and assign workflow across multiple product lines
Document team processes, recommend improvements, and provide on-the-job training while resolving complex customer issues
Serve as department lead for special projects and prepare monthly reporting for management
Required Qualifications:
A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, including 1 year of work leadership experience
Strong knowledge of relevant spreadsheet, word processing, and presentation software
Excellent customer service skills with the ability to use tact and diplomacy
Demonstrated work leadership skills
Strong knowledge of departmental systems, documents, and procedures
