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Head of Support for IoT Systems
A company is looking for a Head of Support (IoT & Hardware Systems). Key Responsibilities Define and implement support strategy, processes, SLAs, and KPIs to enhance customer satisfaction Oversee multi-channel support and lead technical troubleshooting for IoT and AI systems Collaborate with engineering and product teams to gather customer insights and improve support tools Required Qualifications 10+ years in customer or technical support leadership, preferably in IoT, AI, or hardware startups Experience managing and developing global customer support teams Strong understanding of IoT architectures and cloud platforms Hands-on experience with troubleshooting connected devices Data-driven mindset with experience in AI-powered support automation preferred
A company is looking for a Head of Support (IoT & Hardware Systems).
Key Responsibilities
Define and implement support strategy, processes, SLAs, and KPIs to enhance customer satisfaction
Oversee multi-channel support and lead technical troubleshooting for IoT and AI systems
Collaborate with engineering and product teams to gather customer insights and improve support tools
Required Qualifications
10+ years in customer or technical support leadership, preferably in IoT, AI, or hardware startups
Experience managing and developing global customer support teams
Strong understanding of IoT architectures and cloud platforms
Hands-on experience with troubleshooting connected devices
Data-driven mindset with experience in AI-powered support automation preferred