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Healthcare Call Center Manager
A company is looking for a HealthCare Call Center Manager to lead their customer service team and oversee call center operations. Key Responsibilities: Oversee daily operations of Enrollment and Premium Billing call center teams Ensure compliance with contractual requirements and manage performance metrics Develop and deliver training programs to enhance team skills and knowledge Required Qualifications: Bachelor's degree in Business Administration, Management, or related field (or equivalent experience) 5+ years of experience in call center management or customer service leadership Proficiency in Microsoft Office Suite and call center management software Strong analytical and reporting skills Excellent interpersonal and conflict resolution abilities
A company is looking for a HealthCare Call Center Manager to lead their customer service team and oversee call center operations.
Key Responsibilities:
Oversee daily operations of Enrollment and Premium Billing call center teams
Ensure compliance with contractual requirements and manage performance metrics
Develop and deliver training programs to enhance team skills and knowledge
Required Qualifications:
Bachelor's degree in Business Administration, Management, or related field (or equivalent experience)
5+ years of experience in call center management or customer service leadership
Proficiency in Microsoft Office Suite and call center management software
Strong analytical and reporting skills
Excellent interpersonal and conflict resolution abilities