Healthcare Client Services Director

A company is looking for a Director for Client Services - Healthcare VA Service. Key Responsibilities Lead, coach, and manage a team of Virtual Assistants supporting US-based healthcare professionals Monitor and evaluate individual and team performance using KPIs and scorecards Handle escalations and provide timely resolutions to both internal and client concerns Qualifications Proven experience in customer service or virtual assistant management, preferably in the healthcare industry At least 5 years of leadership experience managing large teams Experience in handling client relationships, including managing escalations and maintaining high customer satisfaction levels Strong background in team reporting, monitoring, and performance management Familiarity with healthcare processes or experience supporting US healthcare clients

May 5, 2025 - 18:15

A company is looking for a Director for Client Services - Healthcare VA Service. Key Responsibilities Lead, coach, and manage a team of Virtual Assistants supporting US-based healthcare professionals Monitor and evaluate individual and team performance using KPIs and scorecards Handle escalations and provide timely resolutions to both internal and client concerns Qualifications Proven experience in customer service or virtual assistant management, preferably in the healthcare industry At least 5 years of leadership experience managing large teams Experience in handling client relationships, including managing escalations and maintaining high customer satisfaction levels Strong background in team reporting, monitoring, and performance management Familiarity with healthcare processes or experience supporting US healthcare clients