IT Help Desk Technician

A company is looking for an IT Help Desk Technician to provide technical assistance and support for computer systems and related issues. Key Responsibilities: Respond to user inquiries and provide troubleshooting for hardware, software, and network-related issues Create, manage, and resolve service tickets in the IT ticketing system Provide remote support to users and perform account management tasks in relevant systems Qualifications: Associate's degree in computer science, Information Technology, or equivalent work experience of 2-3 years Experience with automotive dealership IT systems and DMS applications Strong understanding of computer systems, mobile devices, and Office 365 applications Ability to work independently and in a team environment Knowledge of network protocols and remote troubleshooting tools

Apr 1, 2025 - 15:13

A company is looking for an IT Help Desk Technician to provide technical assistance and support for computer systems and related issues. Key Responsibilities: Respond to user inquiries and provide troubleshooting for hardware, software, and network-related issues Create, manage, and resolve service tickets in the IT ticketing system Provide remote support to users and perform account management tasks in relevant systems Qualifications: Associate's degree in computer science, Information Technology, or equivalent work experience of 2-3 years Experience with automotive dealership IT systems and DMS applications Strong understanding of computer systems, mobile devices, and Office 365 applications Ability to work independently and in a team environment Knowledge of network protocols and remote troubleshooting tools