IT Service Desk Manager
A company is looking for an IT Manager I to lead its global IT Service Desk function. Key Responsibilities Lead, mentor, and manage the IT Service Desk team for optimal performance Oversee daily service desk operations and ensure timely resolution of technical issues Identify and implement improvements to enhance service quality and operational efficiency Required Qualifications 10+ years of experience in Help Desk, IT Support, or Service Desk environments, with leadership experience preferred 3+ years in a leadership role, preferably in a global context Solid understanding of IT Service Desk operations and ticketing systems Familiarity with the IT Service Management (ITSM) framework Strong analytical and organizational skills
A company is looking for an IT Manager I to lead its global IT Service Desk function.
Key Responsibilities
Lead, mentor, and manage the IT Service Desk team for optimal performance
Oversee daily service desk operations and ensure timely resolution of technical issues
Identify and implement improvements to enhance service quality and operational efficiency
Required Qualifications
10+ years of experience in Help Desk, IT Support, or Service Desk environments, with leadership experience preferred
3+ years in a leadership role, preferably in a global context
Solid understanding of IT Service Desk operations and ticketing systems
Familiarity with the IT Service Management (ITSM) framework
Strong analytical and organizational skills
