IT Service Desk Manager

A company is looking for a Sr. Manager Service Desk. Key Responsibilities Manage and mentor Service Desk staff while ensuring adequate staffing and support Oversee enhancements to the ticketing process and develop ITIL-based processes Identify trends in recurring issues and manage SLAs effectively Required Qualifications Bachelor's degree in a business or technical field or equivalent work experience 5 - 7 years of service desk experience with 1 - 2 years in a leadership role Deep understanding of Service Desk best practices and ITIL principles Experience managing remote staff and familiarity with IT controls in a SOC2 environment Previous experience in a healthcare or clinical setting is strongly preferred

Mar 31, 2025 - 20:49

A company is looking for a Sr. Manager Service Desk. Key Responsibilities Manage and mentor Service Desk staff while ensuring adequate staffing and support Oversee enhancements to the ticketing process and develop ITIL-based processes Identify trends in recurring issues and manage SLAs effectively Required Qualifications Bachelor's degree in a business or technical field or equivalent work experience 5 - 7 years of service desk experience with 1 - 2 years in a leadership role Deep understanding of Service Desk best practices and ITIL principles Experience managing remote staff and familiarity with IT controls in a SOC2 environment Previous experience in a healthcare or clinical setting is strongly preferred