IT Service Operations Manager

A company is looking for a Manager of Service Operations. Key Responsibilities Generate and present detailed reports on IT service performance, including metrics on uptime and incident resolution Develop and implement comprehensive incident resolution plans for critical IT issues Plan and execute projects to enhance IT infrastructure, including upgrades and technology adoption Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field; master's degree or relevant certifications preferred 7-10 years of experience in IT service management or operations, with 3-5 years in a leadership role In-depth knowledge of IT infrastructure, including servers, networks, and cloud services Strong leadership skills to guide and motivate a team of IT professionals Ability to align IT operations with the company's strategic goals

Apr 14, 2025 - 06:35

A company is looking for a Manager of Service Operations. Key Responsibilities Generate and present detailed reports on IT service performance, including metrics on uptime and incident resolution Develop and implement comprehensive incident resolution plans for critical IT issues Plan and execute projects to enhance IT infrastructure, including upgrades and technology adoption Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field; master's degree or relevant certifications preferred 7-10 years of experience in IT service management or operations, with 3-5 years in a leadership role In-depth knowledge of IT infrastructure, including servers, networks, and cloud services Strong leadership skills to guide and motivate a team of IT professionals Ability to align IT operations with the company's strategic goals