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IT Support Help Desk
A company is looking for an IT Support Help Desk I. Key Responsibilities: Provide frontline IT support for technical issues via phone, email, and ticketing systems Diagnose and resolve hardware, software, and network issues on various devices Install, configure, and update operating systems, software, and hardware for users Key Qualifications: 2+ years of experience with Microsoft Networks, firewall configuration, and network security High School diploma or GED required; Associate degree preferred Experience with cloud platforms like AWS, Azure, or Google Workspace is a plus Certifications such as CompTIA A+, Network+, or MCSA are preferred Knowledge of ITIL practices and IT service management is beneficial
A company is looking for an IT Support Help Desk I.
Key Responsibilities:
Provide frontline IT support for technical issues via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues on various devices
Install, configure, and update operating systems, software, and hardware for users
Key Qualifications:
2+ years of experience with Microsoft Networks, firewall configuration, and network security
High School diploma or GED required; Associate degree preferred
Experience with cloud platforms like AWS, Azure, or Google Workspace is a plus
Certifications such as CompTIA A+, Network+, or MCSA are preferred
Knowledge of ITIL practices and IT service management is beneficial