Junior Encompass Support Administrator
A company is looking for a Junior Encompass Support Administrator. Key Responsibilities Monitor and manage Encompass support cases within established SLAs Provide first-level troubleshooting for system issues and assist with user onboarding and offboarding processes Collaborate with senior administrators to document issues and perform routine audits and maintenance tasks Required Qualifications High School Diploma or equivalent Associate's degree or coursework in Computer Science, Business, or related field preferred 1+ year of experience in a technical support, administrative, or help desk environment preferred Basic understanding of Loan Origination Systems, preferably Encompass by ICE Mortgage Technology Prior experience in mortgage operations or loan origination systems is a plus
A company is looking for a Junior Encompass Support Administrator.
Key Responsibilities
Monitor and manage Encompass support cases within established SLAs
Provide first-level troubleshooting for system issues and assist with user onboarding and offboarding processes
Collaborate with senior administrators to document issues and perform routine audits and maintenance tasks
Required Qualifications
High School Diploma or equivalent
Associate's degree or coursework in Computer Science, Business, or related field preferred
1+ year of experience in a technical support, administrative, or help desk environment preferred
Basic understanding of Loan Origination Systems, preferably Encompass by ICE Mortgage Technology
Prior experience in mortgage operations or loan origination systems is a plus
