Lead Customer Experience Architect
A company is looking for a Lead Customer Experience Architect, a high-impact role focused on driving strategic customer initiatives. Key Responsibilities Lead strategic programs that enhance the customer experience and support scalable growth Develop and implement a framework for customer journey mapping and success criteria Establish and manage a Customer Listening Engine to integrate customer feedback into business operations Required Qualifications 10-15 years of experience in CX Strategy, Customer Programs, or similar roles in a high-growth B2B environment Proven track record of delivering cross-functional programs that drive customer impact Highly organized and execution-oriented, comfortable with ambiguity Deeply customer-centric with a passion for actionable feedback Experience engaging with senior leadership and acting as a trusted advisor
A company is looking for a Lead Customer Experience Architect, a high-impact role focused on driving strategic customer initiatives.
Key Responsibilities
Lead strategic programs that enhance the customer experience and support scalable growth
Develop and implement a framework for customer journey mapping and success criteria
Establish and manage a Customer Listening Engine to integrate customer feedback into business operations
Required Qualifications
10-15 years of experience in CX Strategy, Customer Programs, or similar roles in a high-growth B2B environment
Proven track record of delivering cross-functional programs that drive customer impact
Highly organized and execution-oriented, comfortable with ambiguity
Deeply customer-centric with a passion for actionable feedback
Experience engaging with senior leadership and acting as a trusted advisor
