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Lead Scheduling Operations Specialist
A company is looking for a Lead Scheduling Operations Specialist to manage patient and family scheduling needs. Key Responsibilities Lead and manage a team of Scheduling Operations Specialists, providing training and coaching Oversee patient onboarding by scheduling initial intake sessions and ensuring a positive experience Collaborate with providers to manage schedules and improve operational efficiency Qualifications Bachelor's degree in health sciences, business administration, communications, or a relevant field required 4+ years of experience in a customer/patient success or support role Previous direct people management or mentoring experience preferred Knowledge of HIPAA policies and procedures Proficient with digital, cloud-based communication and software platforms
A company is looking for a Lead Scheduling Operations Specialist to manage patient and family scheduling needs.
Key Responsibilities
Lead and manage a team of Scheduling Operations Specialists, providing training and coaching
Oversee patient onboarding by scheduling initial intake sessions and ensuring a positive experience
Collaborate with providers to manage schedules and improve operational efficiency
Qualifications
Bachelor's degree in health sciences, business administration, communications, or a relevant field required
4+ years of experience in a customer/patient success or support role
Previous direct people management or mentoring experience preferred
Knowledge of HIPAA policies and procedures
Proficient with digital, cloud-based communication and software platforms