Licensed Customer Experience Specialist
A company is looking for a Customer Experience Specialist - Licensed. Key Responsibilities Handle policyholder and agent inquiries via phone, email, and form submissions Strive for first-interaction resolution to enhance customer satisfaction Build and maintain strong customer relationships and offer guidance for improved service Required Qualifications B.A. or B.S. degree or equivalent 2+ years of experience in customer success, account management, or a related field Property & Casualty Producer license in home state, with willingness to pursue licensing in all states Knowledge of commercial insurance and compliance requirements Expertise with Microsoft Office products, specifically Excel, SharePoint, and Power Automate
A company is looking for a Customer Experience Specialist - Licensed.
Key Responsibilities
Handle policyholder and agent inquiries via phone, email, and form submissions
Strive for first-interaction resolution to enhance customer satisfaction
Build and maintain strong customer relationships and offer guidance for improved service
Required Qualifications
B.A. or B.S. degree or equivalent
2+ years of experience in customer success, account management, or a related field
Property & Casualty Producer license in home state, with willingness to pursue licensing in all states
Knowledge of commercial insurance and compliance requirements
Expertise with Microsoft Office products, specifically Excel, SharePoint, and Power Automate
