Local Customer Success Manager

A company is looking for a Local Customer Success Manager. Key Responsibilities Guide new customers through the onboarding process and ensure a strong initial experience Maintain and nurture long-term relationships with customers by understanding their needs and goals Monitor customer usage metrics, proactively address areas for improvement, and assist in refining customer success strategies Required Qualifications 3+ years in customer success, account management, or a related field, preferably in SaaS or public safety Proven track record of fostering relationships with key decision-makers and stakeholders Ability to quickly learn and become proficient in new technologies and systems Experience in a fast-paced startup environment with adaptability to change Direct experience in the 911 space or related public safety communications systems is a plus

Apr 11, 2025 - 10:14

A company is looking for a Local Customer Success Manager. Key Responsibilities Guide new customers through the onboarding process and ensure a strong initial experience Maintain and nurture long-term relationships with customers by understanding their needs and goals Monitor customer usage metrics, proactively address areas for improvement, and assist in refining customer success strategies Required Qualifications 3+ years in customer success, account management, or a related field, preferably in SaaS or public safety Proven track record of fostering relationships with key decision-makers and stakeholders Ability to quickly learn and become proficient in new technologies and systems Experience in a fast-paced startup environment with adaptability to change Direct experience in the 911 space or related public safety communications systems is a plus