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Loss Mitigation Liaison
A company is looking for a Loss Mitigation Liaison I. Key Responsibilities Act as the Single Point of Contact (SPOC) for mortgage loan borrowers exploring loss mitigation options or facing foreclosure Answer consumer inquiries, document interactions, and assist in collecting financial information for loss mitigation Communicate loss mitigation decisions, explain foreclosure processes, and adhere to compliance and operational risk controls Required Qualifications Combined 4 years of higher education and/or work experience, with at least 1 year in collections or customer service Proficiency in word processing and spreadsheet software Ability to communicate effectively and professionally over the phone Excellent customer service skills Knowledge of mortgage collections is preferred
A company is looking for a Loss Mitigation Liaison I.
Key Responsibilities
Act as the Single Point of Contact (SPOC) for mortgage loan borrowers exploring loss mitigation options or facing foreclosure
Answer consumer inquiries, document interactions, and assist in collecting financial information for loss mitigation
Communicate loss mitigation decisions, explain foreclosure processes, and adhere to compliance and operational risk controls
Required Qualifications
Combined 4 years of higher education and/or work experience, with at least 1 year in collections or customer service
Proficiency in word processing and spreadsheet software
Ability to communicate effectively and professionally over the phone
Excellent customer service skills
Knowledge of mortgage collections is preferred