Managed Services Operations Coordinator

A company is looking for a Managed Services Operations Coordinator. Key Responsibilities Oversee the daily flow of managed services tickets and ensure efficient scheduling of technical resources Monitor and manage the ticket queue, prioritizing and assigning tickets based on urgency and engineer skillset Track ticket metrics, SLA compliance, and Engineer performance while recommending improvements Required Qualifications Associate degree in a related field (IT, Computer Science, Business Administration, etc) 2+ years of experience in an MSP or IT service desk environment Strong understanding of IT service management (ITSM) and ticketing systems Experience with SLA/KPI tracking and reporting ITIL Foundation Certification or equivalent knowledge of IT service management principles

Jun 19, 2025 - 06:10

A company is looking for a Managed Services Operations Coordinator. Key Responsibilities Oversee the daily flow of managed services tickets and ensure efficient scheduling of technical resources Monitor and manage the ticket queue, prioritizing and assigning tickets based on urgency and engineer skillset Track ticket metrics, SLA compliance, and Engineer performance while recommending improvements Required Qualifications Associate degree in a related field (IT, Computer Science, Business Administration, etc) 2+ years of experience in an MSP or IT service desk environment Strong understanding of IT service management (ITSM) and ticketing systems Experience with SLA/KPI tracking and reporting ITIL Foundation Certification or equivalent knowledge of IT service management principles