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Member Engagement Specialist
A company is looking for a Member Engagement Specialist. Key Responsibilities Conduct outbound engagement phone calls to members based on campaign criteria Assist members in navigating the healthcare system and addressing health plan dissatisfiers Complete daily call logs and participate in program improvement discussions Required Qualifications Minimum 2 years of experience in a related field, preferably in healthcare or member engagement High School degree or GED equivalent required; Bachelor's degree preferred Advanced technical skills in MS Office (Excel, Word, Outlook, PowerPoint) Experience communicating directly with members Continuous learning and progress toward certification is highly preferred
A company is looking for a Member Engagement Specialist.
Key Responsibilities
Conduct outbound engagement phone calls to members based on campaign criteria
Assist members in navigating the healthcare system and addressing health plan dissatisfiers
Complete daily call logs and participate in program improvement discussions
Required Qualifications
Minimum 2 years of experience in a related field, preferably in healthcare or member engagement
High School degree or GED equivalent required; Bachelor's degree preferred
Advanced technical skills in MS Office (Excel, Word, Outlook, PowerPoint)
Experience communicating directly with members
Continuous learning and progress toward certification is highly preferred
