Microsoft Dynamics Support Manager

A company is looking for a Microsoft Dynamics Support Manager to lead and optimize a support team for exceptional customer service. Key Responsibilities Manage and develop a team of support members, both in-person and virtual Track trends and implement changes to consistently meet SLAs and KPIs Serve as a point of escalation and maintain strong communication with clients and stakeholders Required Qualifications Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience Minimum 2 years of experience in a leadership role within a Microsoft Dynamics Professional Services team Expertise in MS Business Central, MS Power Platform, MS Azure, MS Dynamics 365, and MS Office 365 Experience with Power BI, Connectwise, and Brightgauge is a plus Microsoft Business Applications certifications preferred

Feb 10, 2025 - 19:15
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Microsoft Dynamics Support Manager
A company is looking for a Microsoft Dynamics Support Manager to lead and optimize a support team for exceptional customer service. Key Responsibilities Manage and develop a team of support members, both in-person and virtual Track trends and implement changes to consistently meet SLAs and KPIs Serve as a point of escalation and maintain strong communication with clients and stakeholders Required Qualifications Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience Minimum 2 years of experience in a leadership role within a Microsoft Dynamics Professional Services team Expertise in MS Business Central, MS Power Platform, MS Azure, MS Dynamics 365, and MS Office 365 Experience with Power BI, Connectwise, and Brightgauge is a plus Microsoft Business Applications certifications preferred