Operational Readiness Specialist

A company is looking for an Operational Readiness - Agent Tools professional. Key Responsibilities Own the end-to-end tooling readiness process for frontline and back office agents Lead User Acceptance Testing (UAT) for agent tools, identifying bugs and usability issues Collaborate with cross-functional teams to ensure agents are equipped with the right tools and documentation Required Qualifications 7+ years of experience in Operations, Product Operations, or Customer Experience, preferably in fintech or banking Proven experience managing teams and motivating contributors Strong project management skills with the ability to handle multiple initiatives Experience gathering business requirements and translating them into tooling needs Solid understanding of agent workflows and their impact on customer outcomes

May 6, 2025 - 01:31

A company is looking for an Operational Readiness - Agent Tools professional. Key Responsibilities Own the end-to-end tooling readiness process for frontline and back office agents Lead User Acceptance Testing (UAT) for agent tools, identifying bugs and usability issues Collaborate with cross-functional teams to ensure agents are equipped with the right tools and documentation Required Qualifications 7+ years of experience in Operations, Product Operations, or Customer Experience, preferably in fintech or banking Proven experience managing teams and motivating contributors Strong project management skills with the ability to handle multiple initiatives Experience gathering business requirements and translating them into tooling needs Solid understanding of agent workflows and their impact on customer outcomes