Outreach Engagement Manager
A company is looking for an Outreach & Engagement Manager. Key Responsibilities Lead and manage a team of outreach specialists, providing training and coaching to achieve enrollment KPIs Analyze outreach performance metrics to identify trends and improve key KPIs Monitor call quality and compliance with established protocols through regular audits Required Qualifications Bachelor's degree in healthcare management, public health, or a related field Experience in healthcare management, specifically in outbound calling and proactive outreach Strong knowledge of Medicaid policies and value-based care Demonstrated leadership abilities with experience in managing teams Proficient in data analysis and reporting to drive performance improvements
A company is looking for an Outreach & Engagement Manager.
Key Responsibilities
Lead and manage a team of outreach specialists, providing training and coaching to achieve enrollment KPIs
Analyze outreach performance metrics to identify trends and improve key KPIs
Monitor call quality and compliance with established protocols through regular audits
Required Qualifications
Bachelor's degree in healthcare management, public health, or a related field
Experience in healthcare management, specifically in outbound calling and proactive outreach
Strong knowledge of Medicaid policies and value-based care
Demonstrated leadership abilities with experience in managing teams
Proficient in data analysis and reporting to drive performance improvements
