PMP Certified Program Director

A company is looking for a Senior Program Director with extensive experience in IT service delivery and program management. Key Responsibilities Lead and manage end-to-end delivery of large-scale IT desktop support programs with over 300 personnel across multiple locations Develop program roadmaps and align outcomes with organizational goals and client expectations Oversee operational performance, including SLAs, incident response, and user satisfaction metrics Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field PMP Certification is required; additional certifications (e.g., ITIL, CSM) are a plus 15+ years of program/project management experience, with at least 7 years in enterprise-level IT support operations Proven experience managing programs with over 300 personnel, preferably in desktop support services Strong understanding of IT service management (ITSM) principles and tools

Apr 28, 2025 - 22:19

A company is looking for a Senior Program Director with extensive experience in IT service delivery and program management. Key Responsibilities Lead and manage end-to-end delivery of large-scale IT desktop support programs with over 300 personnel across multiple locations Develop program roadmaps and align outcomes with organizational goals and client expectations Oversee operational performance, including SLAs, incident response, and user satisfaction metrics Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field PMP Certification is required; additional certifications (e.g., ITIL, CSM) are a plus 15+ years of program/project management experience, with at least 7 years in enterprise-level IT support operations Proven experience managing programs with over 300 personnel, preferably in desktop support services Strong understanding of IT service management (ITSM) principles and tools