Product Connectivity Support Technician

A company is looking for a Product Connectivity Support Tech. Key Responsibilities Provide advanced technical support for automated and connected pool products, including troubleshooting connectivity and system automation issues Act as the main point of contact for automation issues, collaborating with internal departments to ensure seamless service Document solutions and recurring issues in CRM and ticketing systems, while contributing to the development of technical knowledge bases Required Qualifications Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience) 3-5 years of experience in technical support, field service, or IT help desk roles Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations) Experience working with smart home, automation, or IoT-connected devices (preferred) Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.)

May 12, 2025 - 18:05

A company is looking for a Product Connectivity Support Tech. Key Responsibilities Provide advanced technical support for automated and connected pool products, including troubleshooting connectivity and system automation issues Act as the main point of contact for automation issues, collaborating with internal departments to ensure seamless service Document solutions and recurring issues in CRM and ticketing systems, while contributing to the development of technical knowledge bases Required Qualifications Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience) 3-5 years of experience in technical support, field service, or IT help desk roles Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations) Experience working with smart home, automation, or IoT-connected devices (preferred) Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.)